Privacy Policy

Last updated: 10 October 2026

At CocoNinni, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://coconinni.com, place an order, or contact us.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Name

• Billing and shipping address

• Email address

• Mobile number

• Order details and purchase history

Payment Information

Payments are processed through the payment methods available at checkout. Depending on the payment provider, certain payment information may be collected and processed by that provider. We do not intend to store complete payment card details on our website.

Technical Information

We may collect information such as your IP address, browser type, device information, pages visited, and website usage data through cookies and similar technologies, where applicable.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Confirm purchases and provide order updates.

• Respond to customer enquiries.

• Process eligible cancellations, returns, and refunds.

• Improve our website, products, and shopping experience.

• Detect fraud and protect our website.

• Send promotional communications where permitted and, where required, with your consent.

• Meet applicable legal, tax, accounting, and regulatory obligations.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

• Payment gateway providers.

• Shipping and courier partners.

• Website hosting and technical service providers.

• Website analytics and communication providers, where used.

• Government authorities or other parties when required by applicable law.

We do not sell personal information to third parties for their own independent marketing purposes.

4. Cookies and Similar Technologies

Our website may use cookies to keep products in your cart, remember preferences, support checkout, improve website performance, and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website functions. Where required, we will seek consent for non-essential cookies or similar technologies.

5. Data Security and Retention

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records, and complying with applicable legal requirements.

No method of online transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a privacy-related complaint.

Some information may need to be retained to fulfil legal obligations or establish, exercise, or defend legal claims.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

7. Third-Party Services and Links

Our website may link to third-party services, including Amazon, Flipkart, payment providers, and courier websites. Their privacy practices are governed by their own policies. Please review those policies when using their services.

8. Children’s Privacy

CocoNinni sells children’s clothing, but our online store is intended to be used by parents, guardians, and other adults placing orders.

We do not knowingly seek personal information directly from children for independent purchasing or marketing purposes. Parents or guardians who believe a child has submitted personal information to us may contact us to request appropriate action, subject to applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable law. The revised policy will be published on this page with an updated date.

10. Contact Us

For privacy-related questions or requests, contact:

Brand: CocoNinni
Website: https://coconinni.com
Email: coconinni@gmail.com
Phone: +91 9599431035
Business address: Delhi India

We will handle privacy requests and complaints in accordance with applicable law.