Frequently Asked
Questions
Have questions about your CocoNinni order, sizing, shipping or returns? Find answers to common questions below. We’re here to make shopping for your little ones simple and enjoyable.
Quick Answer
Browse through the most common question below. Click on each question to get the answer.
How can I place an order?
Browse our collection, select your favorite products, choose the available size or style, and add them to your cart. Proceed to checkout to enter your delivery details and complete your order.
How do I choose the right size?
Please refer to our Size Guide before placing your order. If you’re unsure which size to choose, contact our support team for assistance.
Are the products shown on the website available?
Product availability may change as items sell out. Please check the product page for the latest availability and available size or style options.
Will I receive the exact product shown in the images?
We aim to display accurate product images and descriptions. Minor differences in color may occur due to screen settings or lighting.
How long will delivery take?
Delivery times depend on your location and the shipping service used. Please check the estimated delivery details at checkout or contact our support team for an update.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Please check the shipping announcement on our website and the applicable conditions at checkout.
How can I track my order?
Once tracking information is available, you can use the tracking link or details provided in your shipping notification. If you need help, contact our support team.
Do you deliver across India?
Please check the delivery availability for your PIN code during checkout to confirm whether we can deliver to your address.
Which payment methods do you accept?
Available payment methods are displayed during checkout. These may include online payment options and Cash on Delivery for eligible orders.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible products and delivery locations. Please check the options shown at checkout.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order. Requests depend on the order’s processing and shipping status and our cancellation policy.
I haven't received my order confirmation. What should I do?
Check your inbox and spam folder first. If you still cannot find the confirmation, contact us with the email address or phone number used when placing your order.
Can I return or exchange a product?
Returns and exchanges are subject to the eligibility conditions in our Returns & Refunds Policy. Please review the policy before submitting a request.
What should I do if I receive a damaged or incorrect product?
Contact our support team as soon as possible with your order details and clear photographs of the issue. We’ll guide you through the next steps under our applicable policy.
How long do refunds take?
Refund processing times depend on the payment method and the applicable refund process. Once your refund is approved, our team can advise you about the expected timeline.
Are all products eligible for return?
Not necessarily. Eligibility may depend on the product, its condition and the terms of our return policy. Please check the policy for complete details.
What is CocoNinni?
CocoNinni is a kidswear brand focused on comfortable, playful and stylish clothing for little ones and growing kids.
Where else can I shop for CocoNinni products?
You can also explore CocoNinni products through our official marketplace listings on Amazon and Flipkart.
How can I contact CocoNinni?
You can reach us through our Contact Us page or email us at coconinni@gmail.com for questions about products, orders, delivery or returns.