Shipping, Returns & Refunds Policy
Shipping, Returns & Refunds Policy
Last updated: 10 October 2026
At CocoNinni, we want you to enjoy a smooth shopping experience. This policy explains how orders are shipped, when cancellations or returns may be requested, and how eligible refunds are handled.
1. Order Processing
Orders are processed after the required order details and payment or Cash on Delivery information have been received.
Processing times may vary depending on product availability, order volume, holidays, and verification requirements.
If an order is delayed or cannot be fulfilled, we will communicate relevant information to the customer.
2. Shipping and Delivery
Delivery areas: Delivery availability depends on the PIN code and service coverage of our courier partners.
Estimated delivery time: [Insert your actual processing time and estimated delivery window].
Shipping charges: Applicable shipping fees will be displayed at checkout before the order is placed.
Free shipping: [Explain the actual free-shipping threshold and conditions, or remove this statement if free shipping is not offered].
Delivery estimates are not guarantees. Delays may occur because of courier issues, weather, public holidays, incorrect address details, or other circumstances beyond our reasonable control.
Please ensure your shipping address, PIN code, email address, and mobile number are accurate when placing an order.
3. Order Tracking
When tracking information is available, we will provide the relevant tracking details through the available order or shipping communication channel.
If tracking information is not available or your order appears delayed, contact us with your order number.
4. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at coconinni@gmail.com or +91 9599431035.
Cancellation requests will be assessed according to the order’s processing and dispatch status and applicable law.
If an order has already been dispatched, cancellation may no longer be possible through the normal order process. You may contact us for guidance on the available options.
If CocoNinni cancels an order or cannot fulfil it after payment has been collected, any applicable refund will be processed in accordance with law.
5. Returns and Exchanges
Return window: [Insert your actual return period, measured from delivery].
Customers must contact us within the applicable return window and receive instructions before sending a product back.
A return or exchange may be considered where the product meets the stated eligibility conditions, including applicable cases involving damage, defects, incorrect items, or size-related requests.
Product condition: Unless the nature of the complaint makes this unreasonable, returned products should be unused, unwashed, undamaged, and returned with their original tags, packaging, and accessories.
Size exchanges: [Explain whether size exchanges are offered, whether stock availability is required, and who pays return shipping].
Non-returnable items: Any lawful exclusions or special conditions must be clearly disclosed before purchase. Nothing in this policy removes a customer’s rights concerning defective, damaged, misdescribed, or incorrectly supplied goods under applicable law.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible.
Please provide:
-
Your order number.
-
A description of the issue.
-
Clear photographs or other reasonable supporting information, where relevant.
We will review the complaint and explain the appropriate next steps, which may include a return, replacement, exchange, or refund, depending on the circumstances and applicable law.
7. How to Request a Return
To request a return or exchange:
-
Email coconinni@gmail.com or contact us using the details below.
-
Include your order number and the reason for your request.
-
Provide photographs or other supporting information if relevant.
-
Wait for instructions before shipping a product back.
Return requests are assessed according to the terms disclosed on the website, the product’s circumstances, and applicable law.
8. Return Shipping Charges
Return shipping: [Specify whether CocoNinni or the customer pays the return shipping cost for ordinary returns and exchanges].
Where a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, return costs and remedies will be handled in accordance with applicable legal requirements.
Any applicable return-shipping charges or conditions will be communicated clearly.
9. Refunds
Once a return or cancellation is approved, we will communicate the applicable refund process.
Refund method: Refunds will ordinarily be made through the original payment method where feasible, or another lawful and mutually appropriate method where necessary.
Refund timeline: [Insert your actual processing timeframe, including any relevant payment-provider processing time].
The time taken for the refunded amount to appear in your account may depend on the payment provider or bank.
For Cash on Delivery orders, we may request appropriate bank or payment details to issue an approved refund securely.
We will not impose a blanket no-refund rule where a refund or other remedy is required by applicable law.
10. Exchanges and Replacements
Exchanges and replacements depend on product availability and the circumstances of the request.
If the requested size or replacement item is unavailable, we will communicate the available options, including any applicable refund.
11. Orders Placed Through Marketplaces
Orders placed through Amazon, Flipkart, or another marketplace may be subject to that platform’s order-management and return process.
For marketplace purchases, please use the relevant marketplace account or support channel and follow the policy applicable to that order.
12. Contact Us
For shipping, cancellation, return, exchange, or refund questions:
Brand: CocoNinni
Website: https://coconinni.com
Email: coconinni@gmail.com
Phone: +91 9599431035
Business address: [Insert complete business address]
Grievance contact: [Insert the designated contact person’s name or role and monitored contact details].
We will handle customer complaints in accordance with applicable law.