Terms & Conditions

Last updated: 10 October 2026

Welcome to CocoNinni. These Terms & Conditions govern your access to and use of https://coconinni.com and the purchase of products through our website.

By using our website or placing an order, you agree to these terms, subject to applicable law. Please read them carefully before making a purchase.

1. About CocoNinni

CocoNinni offers children’s clothing and related products through its website and other authorised sales channels.

Legal business name: CocoNinni
Business address: Delhi India
Email: coconinni@gmail.com
Phone: +91 9599431035

2. Eligibility and Use of the Website

You must be legally capable of entering into a binding contract to place an order. If you are not legally capable of doing so, a parent or legal guardian must act on your behalf as permitted by law.

You agree to provide accurate information and use the website only for lawful purposes. You must not misuse the website, interfere with its security, or attempt to access systems or information without authorisation.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, colours, and sizes.

Actual colours may vary depending on screen settings and lighting. Product availability, designs, and specifications may change.

Please review the product description, size information, and available options before placing your order.

4. Prices, Taxes, and Offers

Prices are displayed in Indian Rupees (INR), unless stated otherwise.

Applicable taxes, shipping charges, discounts, and other fees will be shown or explained at the relevant stage of purchase, as applicable.

Promotional offers are subject to their stated conditions, eligibility, validity periods, and stock availability. Offers cannot be combined unless expressly permitted.

5. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation acknowledges receipt of your order and does not necessarily mean the order has been finally accepted or dispatched.

We may need to contact you to verify order details. If an order cannot be fulfilled because of stock unavailability, a pricing or listing error, or another legitimate reason, we will inform you and arrange any applicable refund in accordance with law.

We will not use this clause to avoid obligations arising from an order that has been accepted or from applicable consumer-protection requirements.

6. Payments

We accept the payment methods displayed at checkout, which may include online payments and Cash on Delivery for eligible orders.

Online payments are processed through the relevant payment provider. Customers must provide accurate payment and billing information.

Any payment failure, duplicate charge, or suspected unauthorised transaction should be reported to our customer-support team promptly.

7. Shipping and Delivery

Delivery estimates, shipping charges, and applicable delivery conditions are provided on our website or at checkout.

Delivery times are estimates and may be affected by location, courier operations, weather, public holidays, or circumstances beyond our reasonable control.

For further details, please refer to our Shipping, Returns & Refunds Policy.

8. Cancellations, Returns, and Refunds

Orders may be eligible for cancellation, return, exchange, or refund under our published Shipping, Returns & Refunds Policy and applicable law.

Please read that policy before placing an order. Nothing in these Terms & Conditions removes consumer rights that cannot legally be excluded or restricted.

9. Intellectual Property

Website content, including CocoNinni branding, logos, original photographs, graphics, text, and design elements, may be protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, or commercially use protected content without appropriate permission, except as permitted by law.

10. Third-Party Websites

Our website may contain links to third-party services, including Amazon, Flipkart, payment providers, and delivery partners.

Those services may have separate terms and privacy policies. Your use of them is subject to their applicable terms.

11. Website Availability and Liability

We aim to keep our website available and accurate, but temporary interruptions or technical errors may occur.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under Indian law.

Where permitted by law, CocoNinni is not responsible for losses caused solely by circumstances beyond its reasonable control.

12. Complaints and Grievance Redressal

For questions, complaints, or concerns about an order or these terms, contact:

Email: coconinni@gmail.com
Phone: +91 9599431035
Address: [Insert complete business address]

Grievance officer/contact person: [Insert name or designation]
Grievance email: [Insert monitored email address]

We will acknowledge and address consumer grievances within the timelines required by applicable law.

13. Governing Law and Disputes

These terms are governed by the laws of India.

Disputes will be handled by the appropriate forums or courts having jurisdiction under applicable law. Nothing in these terms prevents a consumer from exercising statutory rights or approaching a competent consumer dispute redressal commission.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be published on this page with a revised date. Applicable legal rights and obligations will continue to apply.

15. Contact Us

For any questions regarding these terms, contact CocoNinni at coconinni@gmail.com or +91 9599431035.